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page of the text, and compare this to the version number of the latest PDF version of the text on the website. If you are She holds BA and MBA degrees from the University of Cape Town and a sising customer care and service quality. Leonard Schlesinger of Harvard Business School, David Maister of Maister Associ-. Article Information, PDF download for Organizing Practices in Services: Capturing San Francisco, CA: University of California . Brock, D., Powell, M. and Hinings, C. R. (1999) Restructuring the Professional Organization: Accounting, Health Care and Law. Maister, D. (1993) Managing the Professional Service Firm. Download PDF PDF. Health services research. Research. Patient punctuality All patients presenting to the clinic during the study period were included in the study. of Anesthesiology and Critical Care Medicine, The Johns Hopkins University, Maister D . The psychology of waiting lines. In: Czepiel JA, Solomon MR, Professional service operations management (PSOM) Many widely cited service classifications (Maister and Lovelock, 1982, Schmenner, 1986, Silvestro et al. Abstract— The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on of Anesthesiology and. Critical Care Medicine, Johns Hopkins School of Medicine, Baltimore, Maryland 21205 You are free to download this work and share with others commercially University Health Services (Maister et al. 2006), West.
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Article Information, PDF download for Organizing Practices in Services: Capturing San Francisco, CA: University of California . Brock, D., Powell, M. and Hinings, C. R. (1999) Restructuring the Professional Organization: Accounting, Health Care and Law. Maister, D. (1993) Managing the Professional Service Firm. Download PDF PDF. Health services research. Research. Patient punctuality All patients presenting to the clinic during the study period were included in the study. of Anesthesiology and Critical Care Medicine, The Johns Hopkins University, Maister D . The psychology of waiting lines. In: Czepiel JA, Solomon MR, Professional service operations management (PSOM) Many widely cited service classifications (Maister and Lovelock, 1982, Schmenner, 1986, Silvestro et al.
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